Shipping

We only sell items that we stock in the United States. Our normal shipping time is within 24 hours of order placement. In the event of a delay, we will notify you by email. We ship by UPS. During checkout you can select your preferred shipping option. We regret that we cannot ship to foreign countries at this time. We will refund all shipping charges if we have sent the wrong item, or if the item received was defective.

Returns

For your shopping convenience, we offer a 15-DAY MONEY-BACK GUARANTEE on our merchandise (from time of arrival). The item must be unused, unaltered and returned in the original carton, with materials and original invoice. A return authorization number MUST be obtained from us by sending an email to return@nafeeselements.com specifying the reason for return, and this number MUST appear outside of the box. Returns cannot be accepted without such authorization. For your safety, please send your item INSURED and request a RETURN RECEIPT. You are responsible for all shipping charges. We will refund shipping charges only if we have sent the wrong item, or if the item received was defective. If you do not have your original invoice, please send a letter with your merchandise that includes the following information:

Name
Address
Phone Number
Order Number
Item Description/Name
Reason for Return
Action to be taken upon return

Return your package to the following address:
Nafees Elements
654 Inverness Drive
Aurora, IL 60504